What if my AC needs more than a recharge?

If the leak or component repair is beyond the scope of a recharge, the team provides a written quote on the spot. The $129 is not charged unless cold air is restored.

Do you charge a trip fee?

Not within 25 miles of Fayetteville. Outside that radius, a $50 trip fee may apply and is always quoted before the visit.

What areas do you serve?

Fayetteville and surrounding areas including Hope Mills, Spring Lake, Fort Bragg, Eastover, and Stedman.

What forms of payment do you accept?

Cash, all major cards, Apple Pay, and Google Pay. Payment is collected after the work is complete.

Yes. Wally The Wrench LLC and its technicians carry full general liability coverage. Proof available on request.

How fast can someone come out?

Same-day appointments are available most days. Next-day is guaranteed.

What if I’m not home?

As long as the vehicle is accessible and the keys are available, the work can happen without the customer present. Payment is handled by text link.

What’s the “Cold Air Guarantee”?

If the AC doesn’t blow cold by the time the technician leaves, the $129 is refunded in full. No diagnostic fee. No trip charge. No fine print.

Terms of Service

Last updated: November 2025

These Terms of Service (“Terms”) govern your access to and use of the website at wallythewrench.com (the “Site”) and the services provided by Wally The Wrench LLC (“we,” “our,” or “us”). By accessing the Site, booking a service, or otherwise engaging with us, you agree to these Terms.

1. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Services.

2. Services

We provide mobile automotive maintenance and repair services performed by independent contractor technicians at the customer's designated service location, subject to availability and these Terms.

3. Booking and Scheduling

Service appointments are confirmed only upon written or electronic acknowledgment from us. Arrival windows are estimates and may vary due to factors outside our control.

4. Pricing and Payment

Published pricing reflects standard service scenarios. Final pricing may vary based on the vehicle, condition, parts, or scope of work required. Any variation will be communicated and authorized prior to performance. Payment is due upon completion of service. Accepted payment methods are disclosed at the time of booking and may change from time to time.

5. Guarantees and Refunds

Service-specific guarantees, when offered, are subject to the terms published with the offer at the time of booking. Refunds, where applicable, are processed to the original payment method within a commercially reasonable timeframe.

6. Cancellation and Rescheduling

You may cancel or reschedule a confirmed appointment without charge up to two (2) hours before the scheduled arrival window. Cancellations or no-shows occurring within two hours of the scheduled arrival window may be subject to a trip fee.

7. Customer Responsibilities

You agree to:

Provide accurate information about the vehicle, location, and requested service
Ensure the vehicle is reasonably accessible and the service location is safe and lawful for repair work
Provide keys or access required to perform the service
Disclose known safety hazards
Authorize work prior to performance

We reserve the right to decline or discontinue service if a location is unsafe, if required access is not provided, or if the requested service is outside the scope of services we offer.

8. Independent Contractors

Services are performed by independent contractor technicians dispatched by us. Independent contractors are not employees, agents, or partners of Wally The Wrench LLC except as expressly stated in these Terms or a written agreement.

9. Warranty

Parts are covered by the applicable manufacturer's warranty. Labor performed by us is warrantied for thirty (30) days from the date of service against defects directly attributable to the work performed, excluding damage caused by subsequent events, customer-caused damage, or failures of unrelated components. Warranty claims must be made in writing within the warranty period.

10. Disclaimer of Other Warranties

Except as expressly stated in Section 9, services are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to a service shall not exceed the amount paid for that service. We shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of use, loss of profits, towing costs, alternative transportation, or lost wages. Nothing in this Section limits liability that may not be limited under applicable law.

12. Indemnification

You agree to defend, indemnify, and hold harmless Wally The Wrench LLC, its officers, contractors, and affiliates from any third-party claim arising from your provision of inaccurate information, breach of these Terms, or unsafe direction provided at the service location.

13. SMS Communications

By providing a mobile number through our booking form, by texting us, or by otherwise consenting, you agree to receive text messages as described in our Privacy Policy. Reply STOP to opt out. Message and data rates may apply.

14. Intellectual Property

All content on the Site, including names, logos, marks, text, graphics, and software, is owned by or licensed to Wally The Wrench LLC and is protected by applicable intellectual property laws. No license or right is granted by implication.

15. Acceptable Use

You agree not to use the Site or our services to (a) violate applicable law, (b) infringe the rights of others, (c) introduce malicious code, (d) interfere with the operation of the Site, or (e) attempt unauthorized access to any system or account.

16. Modifications

We may modify these Terms at any time. The “Last updated” date reflects the most recent revision. Continued use of the Site or services after a modification constitutes acceptance of the modified Terms.

17. Governing Law and Venue

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-laws principles. Any action arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Cumberland County, North Carolina, and you consent to personal jurisdiction in those courts.

18. Informal Dispute Resolution

Before initiating formal legal action, you agree to first contact us at the address in Section 21 to attempt to resolve the dispute informally. We will respond within fourteen (14) days of receipt.

19. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full effect.

20. Entire Agreement

These Terms, together with the Privacy Policy and any service-specific terms referenced at the time of booking, constitute the entire agreement between you and Wally The Wrench LLC regarding the subject matter.

21. Contact

Wally The Wrench LLC
Email: hello@wallythewrench.com
Phone (text only): (984) 205-3820