What if my AC needs more than a recharge?

If the leak or component repair is beyond the scope of a recharge, the team provides a written quote on the spot. The $129 is not charged unless cold air is restored.

Do you charge a trip fee?

Not within 25 miles of Fayetteville. Outside that radius, a $50 trip fee may apply and is always quoted before the visit.

What areas do you serve?

Fayetteville and surrounding areas including Hope Mills, Spring Lake, Fort Bragg, Eastover, and Stedman.

What forms of payment do you accept?

Cash, all major cards, Apple Pay, and Google Pay. Payment is collected after the work is complete.

Yes. Wally The Wrench LLC and its technicians carry full general liability coverage. Proof available on request.

How fast can someone come out?

Same-day appointments are available most days. Next-day is guaranteed.

What if I’m not home?

As long as the vehicle is accessible and the keys are available, the work can happen without the customer present. Payment is handled by text link.

What’s the “Cold Air Guarantee”?

If the AC doesn’t blow cold by the time the technician leaves, the $129 is refunded in full. No diagnostic fee. No trip charge. No fine print.

Privacy Policy

Last updated: November 2025

This Privacy Policy describes how Wally The Wrench LLC (“we,” “our,” or “us”) collects, uses, and discloses information in connection with our services and the website at wallythewrench.com (the “Site”).

1. Information We Collect

Information you provide. We collect information you provide directly, including:

Identifiers (name, email address, phone number, mailing or service address)
Vehicle information (year, make, model, VIN, service history)
Description of requested services
Payment information, processed by our payment processor; we do not retain full card numbers
Communications you send to us

Information collected automatically. When you use the Site:

Device and browser data (IP address, browser type, operating system, device identifiers)
Usage data (pages viewed, time spent, referring URLs)
Approximate location derived from IP address
Cookies and similar technologies (see Section 6)

2. How We Use Information

We use information to:

Provide, maintain, and improve our services
Communicate with you regarding appointments, quotes, invoices, and customer support
Send text messages where you have consented (see Section 3)
Process payments
Comply with legal obligations
Detect, prevent, and address fraud, security, and technical issues

3. SMS Messaging

If you provide your mobile number and consent to receive text messages, you authorize us to send messages related to your appointments, service quotes, invoices, and promotional content where opted in.

Frequency. Message frequency varies.
Cost. Message and data rates may apply.
Opt-out. Reply STOP to any message to opt out. Reply HELP for help.
Provider. Messages are sent through a third-party SMS provider that processes message content and recipient phone numbers on our behalf.
No transfer. We do not sell or share mobile phone numbers or SMS consent records with third parties for marketing purposes.

4. How We Share Information

We share personal information in the following circumstances:

Service providers. With vendors performing services on our behalf, including hosting, analytics, payment processing, SMS delivery, scheduling, and customer communications. These providers are contractually limited to using personal information solely to provide their services.
Independent contractors. With technicians assigned to fulfill a service request, limited to the information necessary to perform the service.
Legal compliance. Where required by law, subpoena, court order, or government request, or to protect rights, property, or safety.
Business transfers. In connection with a merger, acquisition, financing, or sale of assets.
With your consent. Where you have authorized the disclosure.

We do not sell personal information.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of information and applicable law.

6. Cookies and Tracking

The Site uses cookies and similar technologies to operate, secure, and analyze use of the Site. You may disable cookies through your browser; some Site features may not function as intended if cookies are disabled. We do not use cookies for cross-site behavioral advertising.

7. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. No system is impenetrable, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information, subject to legal retention obligations
Withdraw consent to processing, including SMS messaging
Opt out of marketing communications

To exercise these rights, contact us at the address in Section 12. We will respond within the time required by applicable law.

9. California Residents

If you are a California resident, the California Consumer Privacy Act (“CCPA”) provides additional rights, including the right to know what personal information is collected, the right to request deletion, and the right to opt out of any sale or sharing of personal information for cross-context behavioral advertising. We do not sell or share personal information for these purposes. To exercise CCPA rights, contact us at the address in Section 12.

10. Children's Privacy

The Site and our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will delete it.

11. Changes to This Policy

We may update this Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes will be communicated through the Site or by direct notice where required.

12. Contact

Wally The Wrench LLC
Email: hello@wallythewrench.com
Phone (text only): (984) 205-3820